Frequently Asked Questions

tkvip FAQ — All Your Questions Answered in One Place

Find detailed answers to the most frequently asked questions about deposits, withdrawals, bonuses, the VIP program, betting markets, and your account — all in one place.

Whether you are new to tkvip or a seasoned player, this page is a complete resource for you. We have answered the most frequently asked questions across five sections: VIP Program, Deposit Methods, Cricket Betting, Member Account, and Welcome Bonus. Every answer is written in line with tkvip's actual policies. If your question is not covered here, reach out to us via our 24/7 live chat or email.

VIP Program

When you join tkvip's VIP program, you get weekly cashback, priority customer support, and access to special promotions. The higher your tier, the higher your cashback rate. At the top Diamond tier, you can earn up to 1.5% cashback every week. Members at higher tiers also enjoy faster withdrawal processing.

tkvip has five VIP tiers in total. Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; and Diamond — up to 1.5% weekly cashback. Each tier comes with its own set of benefits and priority services.

Your tier rises automatically as you keep playing games and placing bets regularly. tkvip's system reviews your overall activity and promotes you to the next tier once you qualify. You can check your current tier status from your account dashboard.

Cashback is calculated each week based on your net losses. That means your winnings for the week are subtracted from your losses, and cashback is added at the rate set for your tier on that net loss amount. Cashback is usually credited to your account every Monday or at a set time. It goes directly to your balance and can be used to place more bets.

No, no separate registration is needed. The moment you open an account at tkvip, you are automatically enrolled in the VIP program at the Bronze tier. Your tier then grows depending on how and how often you play. There is no separate form to fill out or application to submit.

How to Deposit

tkvip supports the most popular payment methods in Bangladesh. Right now you can deposit using bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). Every method is secure and fast.

The minimum deposit amount across all payment methods is ৳200. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you need to deposit at least ৳200. Deposits below this amount are not possible.

Log in to your account and go to the "Deposit" section. Select bKash, enter the amount, and follow the instructions. You will be given a bKash merchant number to send the specified amount to. Once the payment is confirmed, it will be added to your wallet balance within a few minutes.

Yes, depositing with Nagad is very straightforward. Select Nagad on the deposit page and complete the payment from the Nagad app by following the instructions provided. You can start from a minimum of ৳200. Keep your payment reference number, as you can show it to the support team if any issue comes up.

tkvip itself does not charge any deposit fee. However, your mobile banking or bank service provider may apply their own transaction fee — that depends on your payment method. It is a good idea to check the terms of your bKash, Nagad, Rocket, or bank account beforehand.

BPL & International Matches

tkvip offers several popular betting markets for BPL and international cricket. These include: Match Winner, Toss Winner, Total Runs (Over/Under), Top Run Scorer, Top Wicket Taker, and Innings Score markets. The T20 format has even more in-play options.

Decimal odds are a number that tells you how much you will get in total (including your original stake) for every ৳1 you bet. Example: odds of 2.50 mean that if you place a ৳100 bet and win, you receive ৳250 in total (profit of ৳150). The higher the odds, the lower the win probability generally is, but the reward is bigger. For example, in a Bangladesh vs India match, if Bangladesh's odds are 3.00, a winning ৳100 bet would return ৳300 in total.

An accumulator bet (or "acca") is placing a single bet on multiple events at once, where the odds of each selection are multiplied together. You need every selection to be correct to win the entire bet. For example: combining three matches with odds of 2.0, 1.8, and 2.2 gives total odds of 2 × 1.8 × 2.2 = 7.92. The risk is higher, but so is the potential reward.

Yes. tkvip offers betting on IPL, the T20 World Cup, ICC tournaments, and other international cricket tournaments. Markets are also available for football, kabaddi, and other sports. Seasonal tournaments come with more markets and special offers.

The most popular cricket betting markets among Bangladeshi players are: Match Winner (who will win the match), Total Sixes (how many sixes will be hit), Man of the Match, and First Wicket Fall runs. In-play markets in the T20 format are also a favourite for many, since the markets shift with every over.

Member Account

Joining tkvip is simple. Go to the registration page on the site and enter your mobile number or email, your preferred username, and a strong password. Fill in the required details and complete the verification. Please note that membership at tkvip is only for people aged 21 and above.

No. Under tkvip's rules, each person may operate only one account. Opening multiple accounts is strictly prohibited and can result in bonus cancellation and account suspension. If you cannot access your previous account due to some issue, contact the support team.

Yes. A username must generally be between 6 and 18 characters and may only use English letters and numbers. A password must be at least 8 characters long, and it is best to use a mix of lowercase letters, uppercase letters, and numbers. Using easily guessable passwords such as "123456" or "password" is not recommended.

After logging in, go to the "Profile" or "Account Settings" section to update your personal details. Changing your mobile number or email may require verification. For changes to important information, reach out to customer support for assistance.

First, make sure you have entered your username and password correctly. If you have forgotten your password, use the "Forgot Password" option. If that does not work either, contact us via our 24/7 live chat or by email at [email protected]. The support team will help resolve the issue quickly.

Welcome Bonus

A welcome bonus is available on your first deposit after opening a new account. tkvip gives a 100% bonus on the first deposit — up to a maximum of ৳8,000. Example: deposit ৳1,000 and another ৳1,000 bonus is added, making your total balance ৳2,000. No bonus above ৳8,000 is available. To claim the bonus, you may not need to take any special steps at the time of the first deposit — the support team will confirm.

Wagering requirement means the total amount you need to bet before you can withdraw the bonus money. At tkvip, wagering is calculated as 20 times the bonus amount (not on the deposit plus bonus). Example: if you receive a ৳1,000 bonus, you need to bet ৳1,000 × 20 = ৳20,000 before withdrawing your bonus winnings.

Slots, fishing games, and most casino games generally count towards completing the wagering requirement. However, some games — such as certain table games or low-edge bets — may contribute partially or not at all. Read tkvip's bonus terms and conditions for the specific list, or ask the support team. Most popular slot games contribute in full.

Yes, in most cases you have the option to cancel a bonus. If you want to withdraw your deposited funds without completing the wagering requirement, you can decline the bonus through your account settings or by contacting support. However, if you cancel the bonus, any winnings earned with it will also be cancelled — only your original deposit amount will remain.

Every bonus has a set validity period within which the wagering requirement must be completed. If the conditions are not met within the specified time, any unused bonus and the winnings earned from it are automatically cancelled. It is a good idea to check the expiry date in the terms and conditions before accepting a bonus.

More questions? We are always ready

If you do not find the answer to your question in the FAQ above, tkvip's support team is by your side 24 hours a day, 7 days a week. Support is available in both Bengali and English.

Live Chat

Join live chat directly from any page on the site. It is the fastest way to get an instant response.

Email Support

For detailed questions, email us at: [email protected] — our team will reply in Bengali.